Terms of service

Customer Service

We aim to process and dispatch orders as quickly as possible, usually within 24 hours.

If there is something wrong with your order or you’re unable to track it, please call 0508 4 23737 or 09 574 0373 during business hours or email infoline@drhauschka.co.nz 

Product Advice

Dr. Hauschka helpline business days are Monday to Friday, hours 9.00am to 5.00pm – excluding NZ public holidays. Email: infoline@drhauschka.co.nz Phone: Dr. Hauschka helpline: 0508 4 23737 or 09 574 0373 

Delivery

We deliver via courier to a physical address (NOT a PO Box Number) and require a signature. A business address may be an appropriate option to ensure the availability for a signature upon receipt of product(s). We only deliver within New Zealand.

Freight Charges: $5.00 per order. Orders over $200 have FREE shipping. 

Returns

We trust you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.

Dr. Hauschka helpline business days are Monday to Friday, hours 9.00am to 5.00pm – excluding NZ public holidays. Email: info@drhauschka.co.nz

Phone: 0508 4 23737 or 09 574 0373

We will provide you with a Returns Authorisation Number (RAN) which will coincide with your Order number. Please provide product description(s) of the item(s) which are being returned and the reason(s) for that return. Any notice given by you after this period of 7 days shall not be effective to entitle you to return your goods or receive a refund. Please note that we cannot accept returned goods that been opened or used. Please note that the item(s) must be returned within 14 working days of delivery of the goods to you; return is the customer’s responsibility.

Products damaged in trust

Our courier company require notification within 24 hours of delivery of any damaged in transit goods for insurance claim purposes. In this instance due to time restrictions please email infoline@drhauschka.co.nz or telephone 0508 4 23737. We will arrange a re-send.

You received an incorrect product

Please telephone by next business day:

0508 4 23737 or 09 574 0373

We will arrange courier collection of the incorrect product and send out the correct product. All returns must be in their original packaging and original condition.

You had an allergic reaction

We offer a full refund with a fully complete and product return within 14 days of delivery. This information is sent to WALA, who manufacture Dr. Hauschka Skincare. Please email infoline@drhauschka.co.nz for the form. We will arrange courier collection of the product.